Keep up to speed with our System Status page

Home

Join Now

Servers

FAQ

Contact

Actual Anonymous Customer Comments:

Mar. 2 / 2007 - 6:00 PM EST
The Value and Premium Servers are both in full operating order.
Mar. 2 / 2007 - 6:00 PM EST

IMPORTANT ANNOUNCEMENT - A small amount of customer emails have not shown up at our offices. If you have recently emailed us and never got a response, please email us again if the issue hasn't been resolved. You can try the following email addresses as an alternative.

Jan. 5 / 2005 - 6:00 AM EST

SPAM NOTICE - Attention visitors to Value-News.net
You may have been the victim of a Spammer. Recently we received a number of bounced messages indicating that a spammer has been forging our domain on email addresses in the "From:" field of outgoing spam emails. Please note - This does not apply to our database of customers. This is only happening to people on these spammers email lists.

Why would a spammer forge header data?
Spammers forge email header data like the From: and Reply-To: lines because they do not want to receive complaints (or complaints to their ISP). They just want your money. Unfortunately email forgery is simple and commonplace. Forgery of email header data makes it nearly impossible for the average email recipient to complain or report spam effectively. If you can't figure out who really sent you the spam, you can't get them shut down. As a company/website Administrator, you can't prevent spammers from forging your email address/domain in the spam that they send. You can't conceal your email addresses and only reveal them to trustworthy individuals. Your clients, visitors, and friends need to be able to contact you.

How can you be sure we weren't responsible for the spam?
Every email sent over the internet contains information called header data. Some of that header data can be forged, some of it cannot. Spammers typically forge a large percentage of their header data. If you receive/have received an email (allegedly from us), we encourage you to examine the full headers. Most email clients (Software) have a 'show full headers' feature/capability. Examine the IP addresses in the header, you will likely find that much of the data is forged, and you will also find that the header data does not point back to us, our ISP, our web host, or our email server(s). If you are unsure how to read/interpret the header data, we encourage you to do a little research. You can start by reading a brief tutorial on header data.

Also, all legitimate email from us using the domain "value-news.net" will only come from the following addresses: billing@value-news.net, support@value-news.net, info@value-news.net and abuse@value-news.net. A very small amount of the spam messages may have spoofed these addresses, but the vast majority are from <false person or company name>@value-news.net. We do not use personally named email addresses such as "joeshmoe@value-news.net".

So what should you do with this spam?

If you receive spam...

1. The simplest thing to do is just delete it. Replying is pointless as either (a) the From address is forged, or (b) the From address will be used to harvest a list of working email addresses which the spammer can use to optimize his or her operations.
2. Try to avoid loading spam in an HTML capable email client which automatically loads images. Spammers often encode your email address in the URL used to retrieve those images. By examining their web server logs, they can determine if you received the email, and whether you read it.
3. For the same reason, don't click on any links in the email. Doing so will only confirm your email address as 'Live prey'!
4. If you want to do some detective work, look at SamSpade.org, which has a collection of online tools for deciphering URLs, tracing website ownership, and researching ISP contact information. But be careful! It's all too easy to point the finger at the wrong person. Spammers try to cover their tracks, and more than one of the email headers will typically be forged.
5. And obviously, never buy anything from a spammer. You don't really think your credit information is safe with somebody who forges emails for a living, do you?

Sept. 8 / 2004 - 8:00 AM EST
Issue has been corrected - We are currently experiencing completion issues with our Premium Server. The problem has been identified and we working to correct the issue as promptly as possible. Thank you for your patience and understanding and sorry for the inconvenience. Issue has been corrected.
Aug. 4 / 2004 - 6:00 PM EST
Important Announcement - Value Servers Only - Does not apply to the Premium Server. We are now ready to introduce our news server cluster implementation called SurgeNews to our Value Servers. The first step is to change your newsreader to the server corpsurge1.newsfeeds.com. Please make this change as soon as possible as we will be shutting down the old server names (corp-news.newsfeeds.com, corp-goliath.newsfeeds.com, corp-binaries.newsfeeds.com, corp-adt.newsfeeds.com) as of 12:00PM (CDT) on Monday, August 9th.

SurgeNews is a Usenet proxy system that lets us run several spool servers hidden behind a cluster of front end proxy servers. It will appear as if you only have access to a single server but you will actually have the access to all of the data available on the four backend servers that you are currently connecting to. The only difference will be when you download headers from a group the headers from all four backend servers will appear in your news reader as if it were a single super server. This new architecture will enable us to scale out our service in a way that has not been possible in the past due to hardware limitations.

No more having to use complicated multi-server newsreaders to get the most out of our Value Servers. Download all headers from a group at once. Faster header downloads, better completion, and you don't have to download headers four separate times. We know all our customers will love this new system. So please remember to change your newsreader to the server corpsurge1.newsfeeds.com before 12:00PM (CDT) on Monday, August 9th to insure uninterrupted service. Thank you.

July 4 / 2004 - 4:00 PM EST
The database for our Premium Server has crashed causing connection problems. We are trying to get it back up as soon as possible, but being the July 4th weekend in America, it may take a little longer than usual. Thank you for your patience and sorry for the inconvenience. Issue has been corrected.

Home | JOIN NOW | System Status | Servers | FAQ | Contact

ValueNews Usenet Services Inc. © 2004 | Disclaimer | Privacy | Terms of Service